Business process outsourcing

An interesting and relatively misunderstood area of Outsourcing is Business Process Outsourcing(BPO)

According to Wikipedia.
Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in the marketplace. BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.

BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted within the company's own country is sometimes called onshore outsourcing.[1]

The most common examples of BPO are call centers, human resources, accounting and payroll outsourcing.

Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer. BPO is a part of the outsourcing industry. It is dependent on information technology, hence it is also referred to as information technology enabled services or ITES. Knowledge process outsourcing and legal process outsourcing are some of the subsets of business process outsourcing.


According to dataquest the Top 20 BPO's in India are:

* Genpact
* Transworks
* IBM Daksh
* TCS BPO
* Cambridge Solutions
* WNS Global Solutions
* Wipro BPO
* Convergys India
* Firstsource Solutions
* HCL BPO
* Aegis BPO
* Infosys BPO
* EXL Services
* Outsource Partners International
* Sutherland Global Services
* vCustomer
* HTMT Global
* 24/7 Customer
* Aptara
* e4e
* MphasiS BPO


Remember you do not have to chose an Indian provider. Companies onshore can provide what you want a decent price without the hassle of using a company in a different timezone.

One I would like to mention is
Xchanging
From Wikipedia, the free encyclopedia

Type Public
Founded 1999
Headquarters London, United Kingdom
Industry Customer Administration, Human Resources, Procurement, Finance, Accounting
Employees 4,000+
Website Xchanging Business Processing Services

Xchanging is a business processing services company working in the financial, insurance, manufacturing and retail sectors internationally. The company handles large, complex back-office business processing in the areas of customer administration, human resources, procurement, finance & accounting.

Founded in 1999 by David Andrews, Xchanging today has more than 4,000 employees located in fourteen countries, including Australia, Belgium, France Germany, India, Japan, Malaysia, Netherlands, Portugal Spain, Thailand, the United Kingdom, and the United States.

Who ever you chose please do your research comprehensively and do not cut any corners because they will come back to bite you.
Enjoy.