Define success

As a result, successful contract management software projects require a commitment to process definition which raises tough political questions regarding ownership, authority and accountability. This has caused acquisition decisions to depend on a powerful executive champion – some with either the vision to understand its benefits or the frustration to demand improvement. That champion must be someone who is motivated to cut through the inter-functional rivalries and inertia that typically accompany such projects.
The disciplines that result from process definition generate and enable a wide range of unexpected benefits in areas as diverse as workload reduction, risk management, cost or revenue improvements and innovation. These complement the most frequent driver for today’s projects, which is business control.