Customer Priorities And Concerns

Growing business maturity means that an increasing number of executives – especially General Counsels – have recognized the need for fundamental change. While specific exposures or crises are the cause of some implementations, many are resulting from an understanding that controls are no longer optional, that lack of systems is driving intolerable workload and that software can provide valuable insights to trends and performance, enabling superior risk management and competitiveness.
But while General Counsels may be giving strong backing – and often executive sponsorship – to these projects, the leadership for them appears to be falling heavily on contract management groups, in both sales contracting and procurement.


Today, CLM is achieving increased levels of flexibility and functionality, capable of handling the complexity of variable terms and conditions and continuous change management. It is this capability that is now driving heightened interest and many growth opportunities.

1. Worldwide
The worldwide spend on CLM software and services for the period June 2007 – June 2008 is forecast to be approximately $460million. As previously indicated, the great majority of this expenditure will be in North America and Western Europe. In fact, the forecast includes only around $30 million outside these geographies. However, this estimate is conservative – largely because the data input for these regions is too small to be reliable.